Coping with work stress: a review and critique

1. Work stress and coping: Setting the scene

The term 'stress'

The costs of stress

Sickness absence

Labour turnover

Presenteeism

Work and mental health generally

The changing work context and work stressors

Work stressors: Some issues

Changing work stressors

2. Coping: The measurement debate

A history and some definitional issues surrounding coping

Defining coping and definitional issues

The measurement of coping

Coping checklists

Classifying coping and creating scales

3. New directions for coping research

New developments in appraisal

The influence of positive psychology

From positive psychology to proactive coping

Other developments in coping

Progress towards understanding coping effectiveness

From stress to emotions to positive emotions and coping

4. Coping with specific work-related stressors

Types of coping

Coping with work stressors

Coping strategies used by specific occupational groups

Future directions in research on coping with specific work stressors

5. Coping with work-life conflict

Social support

Personal control

Personal coping strategies

Organizational strategies to ameliorate work-life conflict

Conclusions

6. Stress management interventions

Conceptual framework for stress management interventions

Evaluating stress management interventions

Factors influencing the effectiveness of stress management interventions

Some guidelines for effective interventions

Conclusions

7. Coping with work stress: An agenda for the future

Continuing debates: Emerging context

Building a future research agenda from the themes of the past

The characteristics of coping and coping types

Assessment of coping behaviours

Coping styles versus coping strategies

The role of meaning in coping research

Coping effectiveness

Personal coping versus organizational stress management interventions

From stress to well-being

Conclusions

References

Index