Building organizational capacity: strategic management in higher education

Introduction

Strategic management and systems thinking

Managing increasingly complex institutions

Purposes: redesigning the curriculum at the College of New Jersey

With Matthew Harley

Structure: rethinking the setting for teaching mathematics at Virginia Tech

With Kelly A. Ward

Governance: enterprise resource planning implementation at Valley City State University

With Adrianna J. Kezar

Policies: enhancing faculty scholarship and integrating students research into the curriculum at Lagrange College

With Kathleen Shaw

Processes: improving the retention of students at Paul D. Camp Community College

With Christopher C. Morphew

Information: tuition discounting at the University of Redlands

With Kevin Kinser

Infrastructure: maintaining quality with static resources at Seminole Community College

With Lisa E. Wolf-Wendel

Culture: invigorating undergraduate education at the University Of Georgia

With Greg Dubrow.